Privacy Policy — Site Survey Pro

This Privacy Policy explains how Orion GLE Ltd ("we", "us", "our") processes personal data in relation to Site Survey Pro ("Site Survey Pro" or the "App"). Site Survey Pro may be provided in pre-release, beta, or production form.

1. Who we are

Orion GLE Ltd is the data controller for personal data processed in connection with Site Survey Pro, unless stated otherwise. If you have questions or requests about this Policy or your data, contact support@oriongle.co.uk.

2. Summary

• We minimise data collection to what is needed to operate and support Site Survey Pro.
• We do not sell personal data.
• Operational diagnostics may be used to improve performance, reliability, and security.
• Pre-release note: limited additional diagnostics may be collected to identify faults and improve stability.

3. Data we may collect

Depending on your setup and usage, we may process:

• Account and identity details you provide (for example name, email, role, and organisation information).
• Project/survey data including records, attachments, forms, and related metadata entered into the App.
• Support communications when you contact us.
• Diagnostics and usage data such as app version, device type, operating system, error traces, and feature usage events.

4. Information processed on your device

Site Survey Pro may store settings and temporary data locally to provide functionality and improve performance. Local data is not shared with us unless needed for sync, backup, support, or enabled telemetry.

5. How we use your data

• To operate and provide Site Survey Pro services.
• To manage accounts, permissions, and access controls.
• To maintain security, detect abuse, and prevent unauthorised access.
• To troubleshoot issues and improve product quality.
• To communicate updates, service notices, and support responses.
• To comply with legal obligations and enforce our contractual rights.

6. Legal bases (UK GDPR)

We process personal data under one or more lawful bases:

• Contract — to provide the App and associated services.
• Legitimate interests — to secure, support, and improve the App.
• Consent — where required for optional tracking/communications.
• Legal obligation — where processing is required by law.

7. Sharing your data

We may share limited data with:

• Service providers supporting hosting, storage, delivery, analytics, and support operations, under contractual controls.
• Professional advisers and regulators where required for legal compliance, dispute handling, or rights protection.

We do not sell personal data and do not share data for third-party advertising.

8. International transfers

Where data is processed outside the UK, we apply appropriate safeguards (including contractual transfer mechanisms) to protect personal data.

9. Retention

We retain personal data for as long as reasonably required to provide services, maintain security, resolve disputes, and meet legal obligations. We then delete or anonymise data where appropriate.

10. Security

We apply appropriate technical and organisational safeguards to protect data. No system is completely secure, and you should maintain the security of your own devices and credentials.

11. Your rights

You may have rights to access, correct, erase, restrict, object to, or port personal data, subject to legal conditions.

To make a request, email support@oriongle.co.uk. We may request verification of identity.

12. Children

Site Survey Pro is not directed to children under 13. If we learn we have collected data from a child under 13 without proper consent, we will take reasonable steps to delete it.

13. Complaints

You can raise concerns with the UK Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.

14. Changes to this Policy

We may update this Policy from time to time. The effective date above will be updated when changes are made.