Orion GLE Ltd ("we", "us", "our") provides the Balloon Popop mobile game. This Privacy Policy explains how we collect, use,
and protect personal data when you use the app and related services.
1. Who We Are
Orion GLE Ltd is the data controller for Balloon Popop.
2. Data We Process
We may process:
- Gameplay and app usage data (sessions, scores, levels, streaks, settings, unlock progress)
- Purchase and entitlement data provided by Apple
- Game Center-related data provided by Apple where you use Game Center features
- Rewarded ad events and ad delivery data (where ads are enabled)
- Support communications you send to us
- Technical and security data required for reliability and diagnostics
3. Why We Process Data
We process data to:
- Provide core gameplay functionality and save progress
- Enable, verify, and restore in-app purchases
- Provide Game Center and leaderboard features
- Serve and manage rewarded ads (if applicable)
- Maintain security and troubleshoot issues
- Respond to support requests and legal obligations
4. Legal Bases (UK GDPR)
Depending on context, we rely on:
- Contract performance
- Legitimate interests
- Legal obligations
- Consent (where required)
5. Sharing
We do not sell personal data.
We may share limited data with service providers needed to operate Balloon Popop, including Apple and ad/analytics
providers used by the app.
6. International Transfers
Where data is processed outside the UK, we apply lawful transfer mechanisms and safeguards where required.
7. Retention
Typical retention periods:
- App progress/settings: while app use remains active
- Purchase/accounting records: up to 6 years
- Support records: up to 24 months
- Security/technical logs: typically 30 to 90 days, longer if incident-related
8. Your Rights
You may have rights to access, correct, delete, restrict, object, and request portability.
To make a request, email support@oriongle.co.uk (suggested subject: GDPR Request).
9. Marketing
If direct marketing is used, we provide opt-in/opt-out controls where required.
10. Data Breaches
We maintain incident response procedures and notify regulators and/or users where legally required.
11. Complaints
Contact us at support@oriongle.co.uk. You also have the right to complain to the UK ICO.
12. Changes to This Policy
We may update this policy from time to time. The latest version will be published in-app and on our website.